Be sure to check your confirmation documents. There is a link on the confirmation email to create your Online Account. All of your documents can be accessed through your personalized account.

If you need a copy of your documents, please email us at info@visitinsurance.com.

If your school denies your waiver, you may request a full refund. Refund requests must be submitted within 14 days of the waiver denial date and only if the plan has not been used. Proof of the school's denial is required. Please email your request to VISIT® Insurance at info@visitinsurance.com

Plans that allow monthly enrollment:

• Explorer

• StudentSecure

• Patriot Exchange Plan

• Student Health Advantage

Plans that require a minimum enrollment of 3-months:

• UHC Global Care Plans

• GEO Blue

Plans that require a minimum enrollment of 5-months:

• WellAway Cromo

• WellAway Royal 100, 500 & 1500
  

Plans that require a minimum enrollment of 12-months:

• WellAway Elite Plus, 250 & 450

• WellAway Royal Plus

If your payment shows as invalid or declines, please do the following:

• Double check that you have input the current credit or debit card number, expiration date and CVV number.
  

• If the credit card/ debit card number is correct, please contact your bank to check if a pre-authorization is required before the payment can be processed. Some International Banks require pre-authorization as a special security measure.

If you would like to pay monthly for the Explorer Plan, on the online application form, please put the START and END DATE as your first month of coverage. As an example, if you need your plan to start on September 1, you will put the Start Date as 9/1/2025 and the End Date as 9/30/2025.

Each month you will receive a RENEWAL Notice by email. Please use the link from the RENEWAL notice to renew the policy as needed. It is important to use the Renewal link that is emailed to you in order to have continuous coverage under the same policy number.

If you no longer need the coverage, you will not fill out the renewal for the next month.

WellAway Elite

The WellAway ELITE Policy is designed to provide ACA compliant health care coverage in the United States which has been approved under Title I of the Affordable Care Act and meets and exceeds minimum essential coverage, as applicable to non-grandfathered plans, pursuant to Section 5000A of the Internal Revenue Code and in the final regulations set forth in 45 CFR 156.604 pursuant to the authority granted to the Secretary of Health and Human Services under Section 5000A(f)(1)(E) and delegated to the Centers for Medicare & Medicaid Services. The benefits and services described in your Policy have an unlimited annual maximum, cover pre-existing conditions and include all Essential Health Benefits as outlined by the Affordable Care Act. The general terms and conditions of this Policy contain all of the information you need regarding your benefits and requirements under this Policy. ConciergeCare Counselors are available to guide you through this Policy and your health care needs.

On May 20, 2022, our World Elite plans received recognition from the Centers for Medicare & Medicaid Services (CMS) for substantially complying with the requirements of Title I of the Affordable Care Act applicable to nongrandfathered plans in the individual market. The acknowledgment is available on the CMS website at: https://www.cms.gov/files/document/mec-approved-plans.pdf Our World Elite plans are listed as #52. Our plans also comply with the following requirements:

• The plan provides coverage for emergency, non-emergency, inpatient and outpatient care in all 50 states.

• The plan provides coverage for Mental Health and Substance Abuse in all 50 states

• The plan is provided by a company licensed to do business in the United States

• The plan and all claims that may be incurred are administered in the United States by PayerFusion a fully licensed Florida based TPA

• The plan provides coverage for pre-existing conditions immediately upon enrollment. 6. The plan provides coverage for the full academic year.

WellAway Corporate: https://www.wellaway.com/en/corporate/

• Explorer, Patriot Exchange, Student Health Advantage, Patriot Lite, Patriot Plus, Patriot Platinum:

Before your renewal date, you will receive an email from travelrenewals@imglobal.com with a link to renew your policy. If you do not receive an email, please be sure to use the following link BEFORE your expiration date to renew your plan - https://purchase.imglobal.com/BeginRenewal/Start

• StudentSecure and Atlas

Before your renewal date, you will receive an email from orders@worldtrips.com with a link to renew your policy. You may also log into your Member Portal at https://worldtrips.my.site.com/MemberPortal/s/login/ to Renew your policy. Please be sure to Renew BEFORE your expiration date.

• GEO

To Renew your policy, please log into your online Member Portal at https://memberportal.geo-blue.com/login. Please be sure to Renew BEFORE your expiration date.

• UnitedHealthcare Global

To Renew your policy, please log into your online Member Portal at https://visit.uhcsrinternational.com/page/my-account. Please be sure to Renew BEFORE your expiration date.

• WellAway

WellAway requires you to repurchase. If your plan is expiring, you may repurchase the same plan by going to https://www.visitinsurance.com/wellaway.

Please contact VISIT® Insurance at 703-660-9062 or by email at info@visitinsurance.com if you need assistance renewing your health insurance plan.

✅ Review Your School’s Waiver Requirements Check your school’s rules to see what type of health insurance qualifies for a waiver.

✅ Find a Matching VISIT® Health Insurance Plan

• Go to www.visitinsurance.com and use the “Find Your School” section to see plans that meet your school’s requirements or review our Student Plans at www.visitinsurance.com/student.

• Need help comparing? Email your school’s waiver requirements to info@visitinsurance.com and we’ll help you choose a qualifying plan.
  

✅ Purchase an Eligible Plan Select and enroll in a plan that meets your school’s waiver criteria.

You must have proof of coverage before submitting your waiver.

✅ Access Your School’s Waiver Portal Log in to your school’s online waiver system through its official waiver portal.

✅ Submit Required Documents Upload:

• Proof of coverage

• Your insurance ID card
  

✅ Wait for Your School’s Review Your school will review your waiver request. If approved, the SHIP fee will be removed from your student account.

✅ Money-Back Guarantee If your school denies your waiver:

• You may request a full refund within 14 days of the denial date (if the plan hasn’t been used).

• Proof of denial is required.

• Email your refund request to info@visitinsurance.com.

Need Help? 📞 Call us at 703-660-9062 ✉️ Email info@visitinsurance.com