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VISIT logo VISIT® International Health Insurance
 for International Students, Scholars, Families, & Visitors Worldwide

Need Assistance Choosing the Right Health Plan?
Contact Us info@visitinsurance.com or 1-800-247-5575 or 1-703-660-9062

VISIT®STUDENT Plans
Are Ideal For:

International Students & Scholars (F1, J1, H, M or Q)
OPT/AT Students
Dependent Coverage
ESL or High School Students
Visiting Faculty

Home International STUDENT Health Plans STUDENT & FAMILY Health Plans VISITOR or STUDENT (Plan E Plus) WORLDWIDE STUDENT or VISITOR UNIVERSITY & GROUP Plans

Frequently Asked Claims Questions


How do I File a Claim?

 

DOCTOR Claim Form
Be sure your Doctor files your claim through UnitedHealthcare using the information

found on your ID Card.  This will allow your doctor to file your claim

electronically which will help expedite the claims process.  Your ID card includes a

Member ID Number and a Group Number your Doctor must use to file the claim

properly.  Improperly filed claims may be delayed or denied.

PATIENT Claim Form
You must also complete a Patient Claim Form.  This is a separate form than the Claim information provided by your Doctor.  Claim Forms can be downloaded at below or for dependents.

 

How can I be reimbursed for medical payments I paid?


Any medical expense you have paid may be submitted to the Claims Office for reimbursement.  Please complete and submit a PATIENT Claim Form and include all receipts for expenses you have paid. 

How do I pay for my Prescription?
In addition to your VISIT® Plan E Plus Health Insurance ID card, you have been sent a Discount Drug Cards for your Prescriptions. When going to the pharmacy, please present the Discount Drug Card.  If the prescription is eligible for a discount, it will be applied at the time of your purchase.  If there is a remaining cost due after the discount, please pay the remaining balance to the pharmacy and keep the receipt.  To be reimbursed for the remaining balance of the prescription, please submit a PATIENT Claim Form with your receipt and a copy of your prescription.  The deductible and co-insurance apply.


How do I contact the Claims Office?

VISIT® Plan E Plus Explorer, Patriot Plans, Student Health Advantage
International Medical Group, Inc. (IMG)
Claims Department
PO BOX 88500
Indianapolis, IN  46208-0500 USA
Phone: 1-800-628-4664
Fax: 1.317.655.4505
Email:
insurance@imglobal.com

VISIT® E Plus Worldwide, VITAL, Lite, Economy, Choice, Elite
Seven Corners, Inc. 
1-800-690-6295 (Toll-free)
Tollfree Country Access Codes + 800-690-6295
Collect Calls 0-317-818-2808
303 Congressional Boulevard
Carmel, IN 46032
Fax: 317-575-2256


For Providers:

For verification of benefits in the USA:
UnitedHealthcare Global:  1-855-263-0524 (toll free)

Medical Claim Address:


UnitedHealthcare UnitedHealthcare Global
PO Box 740372, Atlanta, GA  30374

Payer ID: 87726

UnitedHealthcare Group Number:
908211

HCC Medical Atlas and StudentSecure
HCC Medical Insurance Services
1-800-605-2282
If calling outside the US, call collect to 317-262-2132
PO Box 863
Indianapolis, IN  46206
service@hccmis.com
Client Zone:
https://zone.hccmis.com/clientzone/
 

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How do I get a Claim Form?

You may download a claim form here or contact the Claims office at the number above.  Please choose a claim form that corresponds with your Plan.  Be sure to reference your Group Number when contacting the Claim's Office.

VISIT® Plan E Plus Explorer, Patriot Plans, Student Health Advantage
International Medical Group, Inc.
IMG CLAIM FORM

For our IMG Clients, you may also submit your Claim Form online through your MyIMG Account - www.imglobal.com/member.  If you have not set-up your MyIMG Account, please follow the instructions below.

VISIT® E Plus Worldwide, VITAL, Lite, Economy, Standard, Super, and Platinum
Underwritten by certain Underwriters at Lloyd's, London.  Claims are processes by Seven Corners.


All VISIT® Plans - Medical Claim Form - English
All VISIT® Plans - Medical Claim Form - Chinese
All VISIT
® Plans - Medical Claim Form - Spanish


HCC Medical Atlas and StudentSecure
HCC Claims Form



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Where do I send my Claim?
Please contact the Claims Office regarding any claims question or to check on the status of your claim.  All Claims MUST be mailed directly to the Claims Office:     

VISIT® Plan E Plus Explorer, Patriot Plans, Student Health Advantage
International Medical Group, Inc.
Claims Department
PO BOX 88500
Indianapolis, IN  46208-0500 USA
Phone: 1-800-628-4664
Fax: 1.317.655.4505
Email:
insurance@imglobal.com


Please Note: The Claims Office will process your claim, except for your per occurrence Deductible.  Payment of the Deductible and Co-insurance is your responsibility and you will need to pay this amount directly to the doctor.  


VISIT® E Plus Worldwide, VITAL, Lite, Economy, Standard, Super, and Platinum

Seven Corners, Inc. 
1-800-690-6295 (Toll-free)
Tollfree Country Access Codes + 800-690-6295
Collect Calls 0-317-818-2808
303 Congressional Boulevard
Carmel, IN 46032
Fax: 317-575-2256

      


HCC Medical Atlas and StudentSecure
HCC Medical Insurance Services
1-800-605-2282
If calling outside the US, call collect to 317-262-2132
PO Box 863
Indianapolis, IN  46206
service@hccmis.com
Client Zone:
https://zone.hccmis.com/clientzone/



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How do I pay for my prescription?
In addition to your VISIT® Plan E Plus Health Insurance ID card, you have been sent a Discount Drug Cards for your Prescriptions. When going to the pharmacy, please present the Discount Drug Card.  If the prescription is eligible for a discount, it will be applied at the time of your purchase.  If there is a remaining cost due after the discount, please pay the remaining balance to the pharmacy and keep the receipt.  To be reimbursed for the remaining balance of the prescription, please submit a PATIENT Claim Form with your receipt and a copy of your prescription.  The deductible and co-insurance apply.

VISIT® Plan E Plus Explorer, Patriot Plans, Student Health Advantage
Prescriptions are covered as a medical expense and is subject to the Deductible and co-insurance.  If the medical condition is covered, the prescriptions will also be covered.  Prescriptions are a reimbursable expense. You will need to pay for your prescription first and then complete a claim form to be reimbursed. 

Special Savings for You - Click here to download a copy of the Discount Drug Card to be used at your local pharmacy.  The Discount Drug Card can be used with any of our plans.

VISIT® E Plus Worldwide, VITAL, Lite, Economy, Standard, Super, and Platinum
Prescriptions are covered as a medical expense and is subject to the Deductible and co-insurance.  If the medical condition is covered, the prescriptions will also be covered.  Prescriptions are a reimbursable expense. You will need to pay for your prescription first and then complete a claim form to be reimbursed. 

Special Savings for You - Click here to download a copy of the Discount Drug Card to be used at your local pharmacy.  The Discount Drug Card can be used with any of our plans.

Click here to compare prices for your prescription.
 

HCC Medical Atlas and StudentSecure
Prescriptions are covered as a medical expense and is subject to the Deductible and co-insurance.  If the medical condition is covered, the prescriptions will also be covered.  Prescriptions are a reimbursable expense. You will need to pay for your prescription first and then complete a claim form to be reimbursed. 

 

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How long will it take to process my claims?

Claims may take up to 30 days to process. Please submit all claims in a timely fashion and complete all required forms in order to avoid delays.  A Claim form is required for All Claims including prescription drugs.  The Claims Office will not process your claim without a form.

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CANCELLATION POLICY
All premiums are fully earned upon Application, and are Non-Refundable. Please apply only for the term of coverage you need, and re-apply as necessary as your plans may change.


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VISIT® International Health Insurance Program
www.visitinsurance.com
Correspondence: P.O. Box 210, Mount Vernon, VA  22121 (703) 660-9062/ (800) 247-5575/ (703) 991-9164 fax
email:
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