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Claim Information

When filing a claim, be sure to include the following information:

Completed Claim Form-Part A to be completed by the patient
Your Group Policy Number
Detailed, itemized bill from your doctor.
Proof of payment if you have paid for the medical service.  Or an itemized bill from your doctor with information on how the payment should be made.

Questions About Claims?
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Frequently Asked Claims Questions

 

  • How do I contact the Claims Office?

    AIGCS
    1-800-551-0824
    1-302-661-4176
    8:30 AM - 5:00 PM Eastern Time, Monday-Friday
    Be sure to reference your GROUP # when contacting the Claims Office.  Please reference the Policy Information below for Group Numbers.

    09.16.08 AIG ISSUES STATEMENT TO ADDRESS POLICYHOLDER CONCERNS

     

  • Where do I send my Claim?
    Please contact the Claims Office regarding any claims question or to check on the status of your claim.  All Claims MUST be mailed directly to the Claims Office:

    AIGCS
    PO BOX 15701
    Wilmington, DE  19850-5701

    Please Note: AIGCS will process your claims, except for your per occurrence Deductible.  Payment of the Deductible is your responsibility and you will need to pay this amount directly to the doctor.  After the Deductible per occurrence, this Benefit will cover 80% of the first $5000 of covered medical expenses incurred.  Excess of $5000, the policy will pay 100% up the maximum Benefit.

    VISIT Policy Numbers begin with VTM followed by your policy number.  If your policy number does not begin with VTM, you may have a policy with one of our other carriers.  Before sending in your claim, please contact our office to be sure your claim is being directed to the correct Claim's Office.
     
  • If I have an ISIS Policy where do I send my Claims?

    Important Notice for clients with ISIS Claims:  If you are an ISIS policy holder and are mailing in a claim for your ISIS Policy, please use our main mailing address to mail in your claims:

    PO BOX 210
    Mount Vernon, VA  22121


    Please be sure your Policy Number is included on the Claim Form.  If you are not sure where to send your claim, please contact our office at 1-800-247-5575.
     
  • How can I get a copy of My VISIT Policy?

    Listed below are the policy documents for each VISIT Plan.  To view the policy, click on the document and you will be able to view a PDF file of each policy.

    PLAN A Policy - Group#  9110155

    PLAN B Policy - Group# 9110156

    PLAN C Policy - Group # 9110157

    PLAN D Policy - Group# 9110158

    PLAN E Policy - Group# 9112692 - prior to July 1, 2008

    PLAN E Policy - Group# 91122692 - Effective July 1, 2008

    PLAN AB Policy - Group # 9123973

    PLAN CD Policy - Group # 9123974

    PLAN S Policy - Group # 9123946




     
  • How do I get a Claim Form?
    You may download a claim form here or contact the Claims office at the number above.  Please choose a claim form that corresponds with your Plan.  Be sure to reference your Group Number when contacting the Claim's Office.

    Plan A Claims Kit - Group # 9110155

    Plan B Claims Kit - Group # 9110156

    Plan C Claims Kit - Group # 9110157

    Plan D Claims Kit - Group # 9110158

    Plan E Claims Kit - Group # 9112692

    Plan AB Claims Kit - Group # 9123973

    Plan CD Claims Kit - Group # 9123974

    Plan S Claims Kit - Group # 9123946

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  • How long will it take to process my claims?
    Claims may take up to 30 days to process. Please submit all claims in a timely fashion and complete all required forms in order to avoid delays.  A Claim form is required for All Claims including prescription drugs.  The Claims Office will not process your claim without a form.

  • Are Pre-existing Conditions Covered?
    Pre-existing conditions are NOT covered on the VISIT policy.   A Pre-existing conditions, is defined as any injury or illness which was contracted or which manifested itself, or for which a licensed physician was consulted, or for which treatment or medication was prescribed prior to the effective date of this insurance.

 

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VISIT Travel & Medical Insurance Program an Insurance program of PENTECO, LLC
Underwritten by The Insurance Company of the State of Pennsylvania, New York, NY.   A Member of American International Group, Inc.
www.visitinsurance.com

Correspondence: P.O. Box 210, Mount Vernon, VA  22121 (703) 660-9062/ (800) 247-5575/ (703) 991-9164 fax
email:
 info@visitinsurance.com

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