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Frequently Asked
Claims Questions
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How do I
contact the Claims Office?
AIGCS
1-800-551-0824
1-302-661-4176
8:30 AM - 5:00 PM Eastern Time, Monday-Friday
Be sure to reference
your GROUP # when contacting the Claims Office. Please
reference the Policy Information below for Group
Numbers.
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Where do I send my Claim?
Please contact
the Claims Office regarding any claims question or to
check on the status of your claim. All Claims
MUST be mailed directly to the Claims Office:
AIGCS
PO BOX 15701
Wilmington, DE 19850-5701
Please Note:
AIGCS will process your claims, except for your per
occurrence Deductible. Payment of the Deductible
is your responsibility and you will need to pay this
amount directly to the doctor. After the
Deductible per occurrence, this Benefit will cover 80%
of the first $5000 of covered medical expenses
incurred. Excess of $5000, the policy will pay
100% up the maximum Benefit.
VISIT Policy Numbers begin with VTM followed by
your policy number. If your policy number does
not begin with VTM, you may have a policy with one of
our other carriers. Before sending in your
claim, please contact our office to be sure your claim
is being directed to the correct Claim's Office.
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If I
have an ISIS Policy where do I send my Claims?
Important Notice for clients with ISIS Claims: If
you are an ISIS policy holder and are mailing in a
claim for your ISIS Policy, please use our main
mailing address to mail in your claims:
PO BOX 210
Mount Vernon, VA 22121
Please be sure your Policy Number is included on the
Claim Form. If you are not sure where to send
your claim, please contact our office at
1-800-247-5575.
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How can I
get a copy of My VISIT Policy?
Listed below are
the policy documents for each VISIT Plan. To view the
policy, click on the document and you will be able to
view a PDF file of each policy.
PLAN A Policy - Group# 9110155
PLAN B Policy
- Group# 9110156
PLAN C Policy
- Group # 9110157
PLAN D Policy
- Group# 9110158
PLAN
E Policy - Group# 9112692 - prior to July 1,
2008
PLAN E Policy - Group# 91122692 - Effective July 1,
2008
PLAN AB Policy - Group # 9123973
PLAN CD Policy - Group # 9123974
PLAN S Policy - Group # 9123946
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How do I get
a Claim Form?
You may
download a claim form here or contact the Claims
office at the number above. Please choose a
claim form that corresponds with your Plan. Be
sure to reference your Group Number when contacting
the Claim's Office.
Plan A
Claims Kit - Group # 9110155
Plan B
Claims Kit - Group # 9110156
Plan C
Claims Kit - Group # 9110157
Plan D Claims
Kit - Group # 9110158
Plan E Claims
Kit - Group # 9112692
Plan AB
Claims Kit - Group # 9123973
Plan CD
Claims Kit - Group # 9123974
Plan S
Claims Kit - Group # 9123946
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How long will it
take to process my claims?
Claims may take
up to 30 days to process. Please submit all claims in
a timely fashion and complete all required forms in
order to avoid delays. A Claim form is required
for All Claims including prescription drugs. The
Claims Office will not process your claim without a
form.
Are
Pre-existing Conditions Covered?
Pre-existing conditions are NOT covered on the VISIT
policy. A Pre-existing
conditions, is defined as any injury or illness
which was contracted or which manifested itself, or
for which a licensed physician was consulted, or for
which treatment or medication was prescribed prior
to the effective date of this insurance.
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