Frequently Asked Claims Questions

• How do I contact the Claims Office?

• Where do I send my Claim?

• How can I get a copy of My VISIT Policy?

• How do I get a Claim Form?

• How long will it take to process my claims?

• How do I contact the Claims Office?
                     
  
  PLANS ECONOMY100, ECONOMY250, STANDARD100, STANDARD250, SUPER100, SUPER250, PLATINUM100, PLATINUM250 & EPLUS
  Co-ordinated Benefit Plans, Inc - (866) 282-6524
  PO BOX 26222
  Tampa, FL  33623-6222
  
  Outbound Plans - Atlas and Citizen Secure
  Client Zone:  https://zone.hccmis.com/clientzone/
  HCC Medical Insurance Services - (800) 605-2282 / If calling from outside the US, call collect to (317) 262-2132
  PO BOX 863
  Indianapolis, IN  46206
  
   
• Where do I send my Claim?
  Please contact the Claims Office regarding any claims question or to check on the status of your claim.  All Claims MUST be mailed directly to the Claims Office:                  
  
  PLANS: ECONOMY100, ECONOMY250, STANDARD100, STANDARD250, SUPER100, SUPER250, PLATINUM100, PLATINUM250 & EPLUS
  (policies starting with VSC or VSU)
  Co-ordinated Benefit Plans, Inc - (866) 282-6524
  PO BOX 26222
  Tampa, FL  33623-6222
  
  Outbound Plans - Atlas and Citizen Secure
  Client Zone:  https://zone.hccmis.com/clientzone/
  HCC Medical Insurance Services - (800) 605-2282 / If calling from outside the US, call collect to (317) 262-2132
  PO BOX 863
  Indianapolis, IN  46206
  
  Please Note: The Claims Office will process your claim, except for your per occurrence Deductible.  Payment of the Deductible and Co-insurance is your responsibility and you will need to pay this amount directly to the doctor.  
  
  If your policy number does not begin with VTM, VSC or VSU, you may have a policy with one of our other carriers.  Before sending in your claim, please contact our office to be sure your claim is being directed to the correct Claim's Office.

   

• How can I get a copy of My VISIT Policy?
  
  Listed below are the policy documents for each VISIT Plan.  To view the policy, click on the document and you will be able to view a PDF file of each policy.
  
  PLANS - ECONOMY100, ECONOMY250, STANDARD100, STANDARD250, SUPER100, SUPER250, PLATINUM100, PLATINUM250 & EPLUS
  Underwritten by Virginia Surety Company, Inc. (VSC), rated A- “Excellent” by A.M. Best. 
  The VSC Master Policies are filed under form numbers IN/OUT-EOC (01/2004) and Liability AIFS LIAB (IL 09/98R)
  
  PLAN ECONOMY100
  
  PLAN ECONOMY250
  
  PLAN STANDARD100
  
  PLAN STANDARD250
  
  PLAN SUPER100
  
  PLAN SUPER250
  
  PLAN PLATINUM100
  
  PLAN PLATINUM250
  
  PLAN EPLUS
  
  Back to Top
  
  Outbound Plans - Atlas & Citizen Secure
  Client Zone:  https://zone.hccmis.com/clientzone/
  
  
• How do I get a Claim Form?
  You may download a claim form here or contact the Claims office at the number above.  Please choose a claim form that corresponds with your Plan.  Be sure to reference your Group Number when contacting the Claim's Office.
  
  PLANS: ECONOMY100, ECONOMY250, STANDARD100, STANDARD250, SUPER100, SUPER250, PLATINUM100, PLATINUM250 & EPLUS
  Underwritten by Virginia Surety Company, Inc. (VSC), rated A- “Excellent” by A.M. Best. 
  The VSC Master Policies are filed under form numbers IN/OUT-EOC (01/2004) and Liability AIFS LIAB (IL 09/98R)
  
  VA SURETY Claim Form
  
  VA SURETY Liability Claim Form
  
  ATLAS & Citizen Secure
  Go to Client Zone to Download a Claim Form:  https://zone.hccmis.com/clientzone/

• How long will it take to process my claims?
  Claims may take up to 30 days to process. Please submit all claims in a timely fashion and complete all required forms in order to avoid delays.  A Claim form is required for All Claims including prescription drugs.  The Claims Office will not process your claim without a form.
  

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